MANAGED SERVICES
Resellers, expand your offerings with VDS Managed Services!
Making Any Business More Efficient.
Effective and efficient IT is essential to any business’ success. Management is the key. Through years of experience designing and supporting on-premise, hybrid, virtual and cloud solutions, VDS can aid you, our Value Added Reseller, with reliable solutions for your End Users based on best practices. We offer a suite of Managed Services options designed to keep IT assets secure and fully functional. Our team uses pro-active, results-oriented analytics based on deep, real-world experience, knowledge, and world class IT certifications.
We can support and manage the IT infrastructure of any sized organization. Our fixed cost solutions are the perfect answer for organizations looking to outsource routine work and focus on mission- critical areas.
With VDS’s Managed Services, your organization, or your end users, daily IT operations are actively monitored 24x7x365 by our team of experts.
Key Managed Services Features:
- 24x7 monitoring and alerts, uptime and status reports, break/fix support
- Patch and firmware update management with proactive maintenance
- Trending and performance analysis
- Quarterly business reviews with a full suite of performance and analysis reports
Our Managed Services team provides full-service end user, server, networking, and SAN support.
- Security and critical patching
- Reporting and quarterly reviews
- Application support (Multi OS, MS Office and Office 365, applications under support)
- Antivirus and malware protection
- Basic configuration changes (adds, moves, and changes) under 1 hour
- Complete desktop/end user lifecycle management, including acquisition, custom secure image builds, and equipment disposition
- Remote monitoring and remediation
- Device monitoring and notification (up/down, key services, capacity utilization)
- Firmware and critical patching
- Reporting and quarterly reviews
- Antivirus and malware protection
- Basic configuration changes (adds, moves, and changes) under 1 hour
- Device diagnosis, notification and remediation
- Remote monitoring and remediation Advanced application support (i.e., Exchange, SQL, SharePoint)
- Active directory management
- Backup and business continuity
- System monitoring (RAID health, high latency, free/allocated space, network connectivity, disk health/performance) and notification
- Firmware updates/critical patching
- Reporting and quarterly reviews
- Device diagnosis, notification and remediation
- Basic configuration changes (adds, moves, and changes) under 1 hour
- Device monitoring (switches, APs and controllers) and notification
- Firmware updates/critical patching
- Reporting and quarterly reviews
- Device diagnosis, notification and remediation
- Basic configuration changes (adds, moves, and changes) under 1 hour
- Monthly backups of supported appliance configurations